Welcome

SANTA’S PIXIE HOLLOW GROTTO AT THE MALL, WOOD GREEN

We are inviting you to meet Santa in his Grotto at Wood Green, located outside Primark on the lower level.

Santa’s Grotto will be open every day from 1st December to 24th December.

The experience lasts up to 5 minutes and each child will receive an age appropriate wrapped gift. Photo souvenirs will be available from the onsite photography team and can be purchased as you leave the grotto.

Book Your Visit

Grotto Prices

  • £5.00 for Children
  • FREE for Adults *maximum of three adults per visit.
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Terms & Conditions

Terms and Conditions

Privacy Policy
We publish a full provacy policy detailing what personal information we collect, how we use and store it, and reminding you of your rights regarding this data. Click Full Privacy Policy to read more.

Refund and Cancellation Policy
Online bookings are non-refundable. Please make sure you specify the correct date and time as alterations and changes can’t be made once you have booked and paid for your visit. If you are late then you will have to join the back of the standard queue.

What’s included in the Price?
Each child will receive an age appropriate wrapped present as well as the experience of meeting Santa.

Why can’t I book a time slot in the weekend?

Due to peaks in the demand for the grotto during the weekends, please come to the grotto directly. If you have any special requirements we recommend you visit on a weekday, however we are more than happy to assist you if you arrive on a weekend day.

Photography
Personal photography or recording of any kind is not allowed inside the Grotto. We have a professional photography team onsite who will offer the chance to purchase a photograph with no obligation to purchase.

When can I pre-book to visit Santa online?
Tickets are available 24 hours in advance of the time you would like to visit Santa.

Do you have to book online?
No. Pre-booking is not necessary as you can turn up on your preferred day and join the queue.

What do I need to bring with me on the day?
You will need to bring a print out of your confirmation email. If you can’t print this out then all you need is the adults name provided at the time of booking and the reference number.

I have not received my confirmation?
Please be sure to check your junk folder. Email confirmations can’t be re-sent so please ensure you put the correct email at the time of booking.

Can I book for more than four children?
If you want to book for more than four children you will need to book the next available slot after your booking for the additional children or select group booking.

Where do I go when I arrive at the Grotto?
There will be a queuing area for pre-booked visits which will be sign posted on your arrival.

Are we allowed to take pushchairs in?
Yes. Our doors are wide enough for most single pushchairs to fit through. If you aren’t able to fit your pushchair through then you will have to leave it outside the grotto with a responsible adult as we can’t be responsible or liable for any loss or damage.

How long before my allotted time should I arrive at the Grotto?

You should arrive 10 minutes before your time slot and walk straight to the pre-book queue entrance.

Does the grotto have suitable wheelchair access?

Our doors are wide enough for most wheelchairs to fit through. This should be mentioned in the special requirements box when purchasing the tickets so that we can notify our staff on the ground.

Have all staff been DBS checked?

Yes, all staff are DBS checked